General Laboratory Information
What is The NKTI Medical Laboratory?
- The NKTI Medical Laboratory is a full service clinical laboratory that delivers the best in diagnostic health care, helping to preserve and save millions of lives. It is the first ISO 15189-2007 accredited laboratory in the Philippines.
What are the hours of operation?
- The NKTI Medical Laboratory operates 24/7. The Laboratory Reception Hall where most of the customer service centers are located, operates between the hours of 6:00 AM and 7:00 PM Monday thru Friday; 6:00 AM and 5:00 PM Saturday and at the Old Laboratory Reception Hall, 6:00 AM and 4:00 PM on Sunday.
- All laboratory transactions after 7:00 PM (Mon-Fri) are accommodated at the Old Laboratory Reception Hall.
Who do I speak with about the results from my lab testing performed by The NKTI Medical Laboratory?
- The laboratory report is presented or sent to the ordering physician or other authorized person who has requested the test. Please contact your ordering physician for further information regarding your results.
What should I expect when I have a lab test?
- Your role is to provide a specimen that will be analyzed in a laboratory. The specimen you provide might be a small amount of a body fluid, such as blood, saliva, semen, or urine, or a sample of stool or tissue. You can be assured that The NKTI Medical Laboratory staff will make the specimen collection process as safe, quick, and comfortable as possible while safeguarding your dignity and privacy.
Before you visit the lab for your test, ask your physician what test is requested, why the test needs to be done, what you can expect the procedure to be like, when you can expect to hear about your test results, and how the test results will affect the course of your care.
Do I need to do anything special to prepare for a lab test?
- Sometimes special preparation is required to improve the accuracy of a test. This may involve fasting (not eating any or certain foods) for several hours or even overnight, drinking more or less water than usual, or avoiding certain medications or vitamin and herbal supplements before the test. If you are delivering a specimen to the lab, there might be special instructions for transporting the specimen. Your physician should provide you with written instructions for preparing for your test. Follow those instructions exactly as they are written. If you are not certain if special preparation is required, contact your physician’s office or you may inquire at the lab in advance.
If you did not follow the test preparation instructions, inform the staff at the lab about this before your specimen is collected.
What forms do I need to take to lab?
- You should bring the following with you:
- The test request form from a health care professional requesting laboratory testing
- A current insurance identification card if applicable (Medicare, Private Insurance or HMO/PPO)
- Minors must be accompanied by their parent or legal guardian.
If you are bringing a minor to a specimen collection lab and you are not that person’s legal guardian, you will need to bring a notarized statement signed by a parent or legal guardian authorizing you to give permission for the collection and billing of the tests ordered by the minor's physician.
Who will report my test results to me?
- If your lab test was done on an out-patient basis, you may ask the specimen collector when you can return for your results. Results may be faxed or emailed for a fee. You may inquire with the clerk on duty for this service. If your lab test was done on an in-patient basis, results are forwarded to the ward where you are confined. Upon discharge, results are forwarded to the Medical Records section or your physician’s clinic where a member of his or her office staff will contact you regarding your test results. Test results will not be relayed to you through the phone to maintain confidentiality.
How soon can I expect to receive my test results?
- Depending on the complexity of the test being performed, it could take as little time as a few hours to as much as several days before your results are available. Ask the lab staff or your physician how soon he or she expects your test results to be available and how long you should wait before contacting the office.